Privacy Policy
Last updated: 10 February 2025
Afterimage Software Ltd. operates Callouts. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, including our web application and mobile apps (Android and iOS).
Information We Collect
Personal Data
We may ask you to provide personally identifiable information:
- Email address
- First name and last name
- Phone number
- Business name and address
- Payment information (processed securely by our payment provider)
Business Data
You may store information about your business operations:
- Client names, addresses, and contact details
- Job information and schedules
- Quotes and invoices
- Photos and notes related to jobs
- Bank details for invoice payments
- Connected payment account details (if using Stripe Connect)
Usage Data
We use privacy-focused analytics (Umami) to understand how our website is used. This collects anonymous, aggregated data such as pages visited, referrer, browser type, device type, and country. This analytics tool:
- Does not use cookies
- Does not collect personal data
- Does not track users across websites
- Does not store IP addresses
Mobile App Data
When you use our mobile app, we collect the same categories of data as described above. Additionally:
- Photos you take within the app are uploaded to our servers and associated with your jobs
- We require internet permission to sync your data with our servers
- We do not access your contacts, location, or other device data beyond what you explicitly provide
- Push notifications (if enabled) are used only for job-related alerts
The mobile app does not use any third-party analytics or advertising SDKs.
How We Use Your Information
- To provide and maintain our Service
- To notify you about changes to our Service
- To provide customer support
- To process payments and manage your subscription
- To detect, prevent, and address technical issues
- To send you service-related communications
Data Security
The security of your data is important to us. We implement appropriate technical and organisational measures:
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. When you delete your account, all your data is permanently removed from our systems within 30 days.
Your Data Protection Rights (GDPR)
If you are a resident of the EEA or United Kingdom, you have certain rights:
Exercise your right to export or delete your data through your account settings.
Third-Party Services
We use the following third-party services:
Cookies
We use essential cookies to maintain your session and remember your preferences. We do not use tracking or advertising cookies.
Children's Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at hello@afterimage-dev.com.
If you are in the UK or EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).